Claims Procedure

Day to Day & Hospital Claim Procedures

Your GP visits, prescribed medication and other listed day to day healthcare benefits are covered within the approved 1Doctor Health Provider Network & formulary.

Day to Day Claims
To claim for out-of-area GP consultations, minor procedures and or medication, you may download the Reimbursement Form here or you can call us on 0876 100 600 and request that a claim form be faxed or emailed to you.

The following information must be attached to your completed 1Doctor Health Reimbursement Form in order for it to be processed successfully:

  • Copy of detailed account (invoice/statement)
  • Proof of payment (receipt)
  • Proof of bank details (bank statement / bank letter or cancelled cheque)


  • Important Notes & Instructions:

    Refunds are made by electronic fund transfer (EFT) only. Noting your bank account details are essential to ensure that your reimbursement is processed for payment. Please keep copies of all documents as well as the proof of submission.

    Email: reimbursement@1doctor.co.za
    Fax: 086 203 6006

    Payments are made within 30 days from the date of receipt of the accounts.

    PLEASE NOTE: Reimbursements must be submitted within 120 days (4 months) from date of service. Any request received after 4 months from date of service will be rejected as stale.
    Hospital Claims
    Once you have been discharged from hospital (i.e. after your pre-authorised admission), you can either download a claim form here or you can contact us on 0876 100 600 and request that a claim form be faxed or e-mailed directly to you.

    The completed Hospital Claim Form is to be sent to us, along with the following documentation to support your hospital claim:

    Cession letter signed by the Member Full detailed hospital invoice, including service date and ICD10 codes from all other Service Providers

    The completed Hospital Claim Form along with supporting documentation is to be sent to:
    Email: claimshospital@day1.co.za
    Fax: 086 551 6456

    PLEASE NOTE: Any hospital accounts submitted 90 days (3 months) after date of service will be rejected as stale. All hospital claims are processed and assessed as per the Terms and Conditions of the Policy Wording.
    Copyright 2015 Day1 Health (Pty) Ltd | All Rights Reserved
    Day1 Health (Pty) Ltd is an authorised Financial Services Provider. FSP No: 11319
    Hospital Plan Underwritten by African Unity Life Limited (FSP 8447)